At Cosfly, we strive to provide our customers with the best possible shopping experience. This Cancellation and Refund Policy outlines the terms and conditions for cancelling orders and requesting refunds.

Order Cancellation:

1. Cancellation Window:

   • You may cancel your order within 24 hours of placing it for a full refund. To cancel your order, please contact our customer service team as soon as possible with your order details.

2. Processing and Shipping:

   • Once your order has been processed and shipped, it cannot be cancelled. If your order has already been shipped, please refer to our Return Policy for instructions on how to return the item.

Refund Policy:

1. Eligibility for Refunds:

   • Refunds are issued for eligible cancelled orders or for items that are returned in accordance with our Return Policy. To be eligible for a refund, items must be unused, unopened, and in their original packaging.

2. Refund Processing:

   • Once your cancellation request is approved or your returned item is received and inspected, we will initiate the refund process. Refunds will be issued to your original method of payment within 7-10 business days.

3. Partial Refunds:

   • In some cases, partial refunds may be granted for items that are returned in a used or damaged condition, or for orders that are only partially cancelled. Any applicable restocking fees or return shipping costs will be deducted from your refund.

4. Refund Confirmation:

   • You will receive an email notification once your refund has been processed. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.

5. Non-Refundable Items:

   • Certain items, such as gift cards or downloadable software, are non-refundable and cannot be returned for a refund.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. Damaged or defective items will be refunded in full, including return shipping costs.

Contact Us:

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us for assistance. Our customer service team is here to help and ensure that your shopping experience with Cosfly is enjoyable and hassle-free.

By making a purchase on our website, you agree to this Cancellation and Refund Policy. If you do not agree with any aspect of this policy, please refrain from using our website.