Frequently Asked Questions.
01. Shopping
How can I purchase Cosfly products?
Cosfly products are available for purchase on our official website. Simply browse our catalog, select your desired items, and proceed to checkout to complete your purchase securely.
Do you have physical stores where I can buy Cosfly products?
Currently, Cosfly products are exclusively available for purchase online through our official website. We do not have physical retail locations at this time.
02. Payment
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
Is it safe to enter my payment details on your website?
Yes, it is safe to enter your payment details on our website. We utilize industry-standard encryption technology to ensure that your personal and payment information remains secure during the checkout process.
03. Shipping
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please refer to our shipping policy for a list of eligible destinations and applicable shipping rates.
How long will it take for my order to arrive?
Shipping times may vary depending on your location and the shipping method selected at checkout. We strive to process and ship orders promptly, and you will receive a shipping confirmation email with tracking information once your order has been dispatched.
04. Returns, exchanges and complaints
What is your return policy?
We want you to be completely satisfied with your Cosfly purchase. If for any reason you are not happy with your order, please refer to our return policy for information on how to initiate a return or exchange.
Can I return or exchange a product if I’ve opened or used it?
In general, we accept returns and exchanges for unused and unopened products within a specified timeframe. However, please refer to our return policy for detailed information on eligibility criteria and exceptions.
05. Product Information
Are Cosfly products cruelty-free and vegan?
Yes, Cosfly is committed to cruelty-free and vegan practices. Our products are not tested on animals, and we do not use animal-derived ingredients in our formulations.
Where can I find ingredient information for Cosfly products?
Ingredient information for each Cosfly product can be found on the product page on our website. If you have specific questions or concerns about ingredients, please feel free to contact us for further assistance.
